Shipping policy

SHIPPING POLICY

1. Delivery area
Retail Store AU ships only to Australia and New Zealand. Shipping availability, services and charges depend on the product and destination and are shown at checkout.

2. Order processing
We aim to process and dispatch orders within 1–3 business days after payment has been confirmed. Made-to-order products may require additional production time before dispatch.

3. Shipping services
Australian orders may use Aramex Standard, Australia Post Parcel Post or Australia Post Express Post, depending on the product and order.
New Zealand Pet Care orders use Australia Post International Standard where available.
Available services are shown at checkout.

4. Shipping charges
Shipping charges are calculated at checkout based on the items in your order and the delivery destination.
Pet Care products use paid shipping based on destination and parcel weight. The applicable shipping charge is shown before payment.

5. Delivery estimates
Delivery times begin after dispatch. Available estimates are shown at checkout where supported. Delivery estimates are not guarantees and may be affected by carrier delays, public holidays, weather or other circumstances outside our reasonable control.

6. Tracking
Tracking details will be sent to the email address supplied with the order where tracking is available.

7. Delivery addresses
Customers are responsible for providing a complete and accurate delivery address. Address changes cannot be guaranteed after an order has entered processing or has been dispatched.

8. Delays, missing or damaged parcels
If an order is significantly delayed, missing or arrives damaged, please contact Retail Store AU with your order number and relevant details or photographs. Your rights under the Australian Consumer Law are not limited by this policy.

9. Contact
Retail Store AU
Email: help@retailstoreau.com
Phone: 0498 766 896