Retail Store AU ships only to Australia and New Zealand. Shipping availability, services and charges depend on the product and destination. The exact options for your order are shown at checkout.
Australia
Shipping charges are calculated at checkout based on the items in your order and the delivery destination.
Available Australian services can include Aramex Standard, Australia Post Parcel Post and Australia Post Express Post, depending on the order. The applicable rate is shown at checkout before payment.
New Zealand
Shipping charges are calculated at checkout based on the items in your order and the delivery destination.
Available New Zealand services can include Australia Post International Standard, depending on the order. The applicable rate is shown at checkout before payment.
Orders containing different product ranges
Products may be prepared and dispatched from different fulfilment locations. If an order contains products with different shipping arrangements, the items may be dispatched separately and may arrive in more than one parcel. Shipping charges and available services are calculated according to the products and destination at checkout.
Local pickup
Local pickup is not available. All orders must be delivered using the shipping options available at checkout.
Order processing
Some products sold by Retail Store AU are prepared or made to order by specialist production partners. Processing times vary by product and fulfilment location. Products may require additional time before dispatch during busy periods or when quality checks are required.
Estimated delivery time
Delivery time begins after dispatch and depends on the selected service, destination and carrier. Available delivery estimates are shown at checkout where supported.
Delivery estimates are not guarantees. Public holidays, weather, carrier disruptions and incorrect or incomplete delivery details can cause delays.
Tracking
When tracking is included with the selected service, tracking details will be sent to the email address used at checkout after the parcel has been dispatched. Separate parcels may have separate tracking details.
Delivery details
Please check that the recipient name, street address, city or suburb, state or region, postcode and country are correct before completing checkout. Contact Retail Store AU immediately if an address needs to be corrected. An address cannot always be changed after an order has entered production or been dispatched.
Questions about an order
Contact Retail Store AU through the Contact Us page, email help@retailstoreau.com or phone 0498 766 896. Include the order number when asking about an existing order.
Retail Store AU
ABN: 90 844 857 677
13 Otto Road, Glenore Grove QLD 4342, Australia
For return conditions, see our Returns & Refunds Policy.